Shipping policy

Last Updated: July 7, 2026

Thank you for shopping with Enamour. We are committed to delivering your order quickly, safely, and reliably. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please note that processing time is separate from shipping time.

Shipping Destinations

Enamour proudly ships worldwide.

If your country is available at checkout, we can deliver to your location.

Estimated Delivery Times

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Carrier delays
• Severe weather conditions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping addresses

Enamour is not responsible for delays caused by these external factors.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

If you notice an error after placing your order, please contact us as soon as possible at info@enamour.nl.

While we will do our best to assist, we cannot guarantee address changes once an order has entered processing.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the package and product (if applicable)

We will investigate the issue with the shipping carrier and work toward a fair resolution.

Multiple Shipments

In rare cases, your order may be shipped in separate packages due to product availability or logistics. If this happens, you will receive separate tracking information for each shipment.

Returns

If you wish to return an item, please refer to our Return & Refund Policy for complete instructions and eligibility requirements.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Enamour
Email: info@enamour.nl

Thank you for choosing Enamour. We appreciate your trust and look forward to delivering your order.