Return & Refund Policy

Return & Refund Policy 

Return Conditions

  • You have the right to return your order within 14 days after receipt, without giving any reason (in accordance with EU consumer law).

  • The dress must be returned in its original condition:

    • Not worn: the dress must not have been worn or show any signs of use.

    • Not washed: washed items will not be accepted.

    • No damages or stains: including perfume, make-up, or other traces of use.

    • Original hangtag: the original hangtag/label must still be attached. Items without the hangtag will not be accepted.

  • Custom-made or personalized dresses cannot be returned.

Return Procedure

  1. Report your return within 14 days of receipt by email to enamour.nl@hotmail.com, including your order number.

  2. You will receive return instructions from us.

  3. Send the dress carefully packaged back to the provided address.

  4. Return shipping costs are at the customer’s expense, unless the product is faulty or incorrect.

Refunds

  • Once we have received and inspected the dress in good condition, the purchase amount will be refunded within 14 days to your account.

  • Shipping costs of the original order will not be refunded.

  • Returns are always at the customer’s own risk. Please keep your proof of shipment.

Exchanges

  • If you would like a different size or model, please place a new order. The return of the previous order follows the procedure above.

Faulty or Incorrect Item

  • If you have received a damaged or incorrect dress, please contact us within 48 hours of receipt by email. We will provide a suitable solution (replacement or refund).


We strive to make your shopping experience at enamour.nl as smooth and hassle-free as possible. Thank you for choosing us, and we hope you are delighted with your purchase.